Your NDIS provider registration checklist

Melissa Cowan
February 9, 2023

So, you’ve decided to become an NDIS registered provider, you understand what’s required of you and are ready to apply. 

Here’s our checklist to make the registration process as smooth as possible:

✔️ Submit a new application 

✔️ Choose an approved quality auditor

✔️ Undergo an independent audit

✔️ Wait for the NDIS Commission to assess your application

✔️ Receive the outcome of the application 

Becoming NDIS registered means you will be able to offer services to all three types of management (self-managed, plan-managed and NDIS-managed participants). By registering, you’ll also be signalling your commitment to quality and NDIS participants.

Submit a new application

  • Put in a new application via the Applications Portal (you’ll need to set up a PRODA account to start your application). 
  • You’ll need to provide your organisation’s contact details as well as your business structure, places of operation and key staff members. 
  • Include which registration groups you want to register for. You can find out more about registration groups in the NDIS’s Registration by Supports and Services document.
  • You’ll also need to complete a self-assessment against the NDIS standards which explains how your organisation meets the identified requirements. 
  • It’s a requirement for you to disclose any bankruptcies, convictions or other relevant information that could affect your suitability. 

Choose an approved quality auditor

  • After submitting your application, you’ll receive an email from the NDIS Commission with the registration and audit requirements.
  • This includes either a ‘verification’ or ‘certification’ audit depending on the complexity and risk of your services.
  • Choose an approved quality auditor to do the audit. It’s free to lodge an application with the NDIS, but a verification audit may cost between $900 and $1500, and a certification audit may cost between $3000 and $5000.
  • Request quotes from more than one auditor to help you find the best value.

Undergo an independent audit

  • The approved quality auditor will then begin the audit process. This is usually split into Stage 1 and Stage 2.
  • The auditor will work with you to answer any questions you have about their findings. 
  • They’ll then submit the audit outcome to the NDIS Commission. 

Wait for the NDIS Commission to assess your application

The NDIS Commission will review the outcomes of the audit and assess the suitability of your organisation.

This includes a suitability assessment that includes whether the organisation or their key staff members have:

  • Been previously registered as an NDIS provider
  • Had a banning order in place
  • Any past convictions
  • Been involved in an organisation under administration
  • Had adverse findings or enforcement action taken by any relevant
  • authorities
  • Been the subject of findings or judgement in relation to fraud, misrepresentation, or dishonesty
  • Been disqualified from managing corporations

After this suitability assessment and audit review takes place, the NDIS Commission will decide whether your application has been successful and notify you of the outcome. They will give you reasons behind their decision. 

The time taken to receive an outcome varies depending on a range of factors.

Receive the outcome of the application

  • If successful, you will receive a certificate of registration which outlines the services or supports you are registered to provide, the period of registration and any conditions you must follow to keep your registration.
  • If unsuccessful, you can contact the NDIS Commission to request a review within three months of the decision. You can seek a further review by the Administrative Appeals Tribunal if your application is still unsuccessful following the review.

While the NDIS registration process may seem complex, it can be made easier with the right preparation. By following the above steps, you can make sure your application is complete and meets the necessary requirements for approval. Becoming an NDIS-registered provider is a great way to continue providing quality services that support people with disabilities. 

Interested in learning more?

For a more detailed look at the NDIS registration process, check out our NDIS Guide on 5 steps to help you register as an NDIS provider.

5 steps to help you register as an NDIS provider
5 steps to help you register as an NDIS provider

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